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March
2010
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Tourism Stats
Monitor
In total, the number of
domestic overnight trips grew by 7% in the first
eleven months of the year. This growth has been
driven by the upsurge in "pure holiday" trips
between January and November (up by +17% in the UK
and +19% in England). This trend towards holidaying
domestically continued in November with "pure
holiday" trips up by 24% in the UK and 32% in
England.
UK residents made 13% fewer trips abroad than in
November 2008 and spent 13% less. From January –
November 2009, trips were down by 15%, with spend
down 14%.
Despite the disruption
to travel due to snow the number of overseas
residents visiting the UK was 4% higher compared
with January 2009. This is also despite the
weakening of the Euro and the US Dollar against the
Pound in January 2010 compared to January 2009 (4%
and 12% respectively). From November 2009 to January
2010, 2% more visitors came to the UK when compared
to the corresponding period a year earlier.
Interactive Dashboard
To explore the
dashboard click on the buttons
*VFR = visiting friends and
relatives
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Tourism News
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Leisure
could be one of UK's fastest growing
industries, if Government takes it seriously
Leisure business leaders have urged the
Government to back Britain's £115bn tourist
industry with tax breaks and fresh
investment in recognition of the role it can
play in kick-starting the economy.
New research by accountants Deloitte shows
that tourism could be one of Britain's
fastest growing industries over the next
decade, with the visitor economy expected to
account for 2.9m UK jobs by 2020, up 250,000
on today. That's one in 12 jobs in the UK
being supported by tourism – an industry
that is particularly adept at attracting
workers of all skill levels. Tourism's gross
value added contribution – a measure of its
economic impact – is expected to rise by
3.5pc a year. That compares to 2.9pc across
the total economy.
Leading business leaders are calling for a
more proactive approach from the Government
and more support for tourism, the fifth biggest
British industry.
"We have been lumped in with sport in the
Department for Culture, Media and Sport. I
think tourism needs to be part of a business
department.
Alan Parker,
Chief Executive of Whitbread
The Chairman of VisitBritain, Christopher
Rodrigues, suggests that the Treasury could
make back its investment in tourism eight
times over via proceeds from air passenger
duty (APD) and VAT receipts alone – before
even considering the spin-off benefits to
other parts of the economy. He said it cost
about £40 to attract a long-haul visitor,
but half of that sum came from foreign
carriers that matched any promotional
spending by the UK Government.
"That generates £168 in VAT and APD
alone. That's an eight times return on the
Government's investment. If you could do a
private equity deal and buy in-bound tourism
revenue you would do it tomorrow."
"[Tourism]
gives the economic return on the investment
a nation makes in it's social and cultural
assets. This is how we monetise all of
that. In the short term, if you want to pump
some adrenaline into the economy, tourism
gets a lot of ticks. There is a very clear
business case for a modest investment in
tourism."
Christopher
Rodrigues, Chairman of VisitBritain
Source: Mar 2010
Telegraph.co.uk
VisitEngland sets £50bn tourism
target
The first strategic tourism
framework to cover the next decade
has been unveiled by VisitEngland.
The detailed ten-year framework has
been created to provide “focus and
challenge” for an industry that is
set to deliver an additional £50
billion in visitor spend and more
than 225,000 jobs. The
framework highlights action needed
to maximize the tourism industry’s
contribution to the economy,
employment and quality of life.
Part of the action plan includes new
events for the Cultural Olympiad
around the 2012 Olympic Games in
London, an online sustainability
programme, a new transport
partnership, research around
existing quality schemes and new
welcome initiatives.
The visitor economy is now worth
£97billion a year, employs more than
two million people and supports
150,000 businesses both directly and
indirectly, according to the
domestic tourist board.
“Tourism needs and indeed deserves
much greater recognition for the
positive impacts it brings to the
economy in terms of income, skills
and jobs... This framework strives for an even
higher standard of quality and
service so that we improve our
offering, increase jobs, spend and
growth and champion a competitive
industry.”
James Berresford,
Chief Executive of
VisitEngland
Source: Mar 2010
TravelMole.com
Bargain-hunting Brits secure
cheapest hotel deals
The average price of a hotel
room was 14% lower last year than in
2008 as the recession hit rates, a
new study shows.
The UK was the most expensive
European destination in 2007 but by
last year it dropped to 13th place,
according to the latest Hotel Price
Index from accommodation website
Hotels.com.
UK hotel prices fell on average the
most of any European country - 13% -
last year to £84 per room per night.
This spurred an increase in domestic
holidays.
Source: Mar 2010
TravelMole.com
How
Cockermouth hotels are faring after the
floods
It has been four months since the floods in
Cockermouth, Cumbria, which caused extensive
damage to more than 1,000 homes and
businesses.
After enjoying its highest ever turnover -
against the trend of the recession - and
celebrating being upgraded by the AA from a
three to a four-star property, 2009 came to
an abrupt end for the Trout Hotel in
Cockermouth on 19 November. The day recorded
to be England's wettest day on record with
rainfall of more than 300mm.
"The repair work is mammoth, but
we are using the opportunity to
completely review the entire
business, which is something we
wouldn't normally be able to do.
"We had broken our turnover target of £2m,
had achieved an annual occupancy of 81% and
were set to have a bumper Christmas and New
Year," says Eccles. "We were lucky enough
not to have been affected by the recession
and were enjoying good corporate
business.…We had a fantastic local food and
beverage trade and on a busy day could serve
around 350 meals throughout the hotel, split
between the fine dining restaurant,
brasserie and lounge."
Sue Eccles, Managing Director of the Trout
Hotel
The Trout is one of several hotels
throughout Cumbria that are still closed
following the floods. Most, like the Trout,
are working hard at turning a negative into
a positive by using the period of closure to
improve their properties.
At the Lakeside Hotel, Lake Windermere, the
owners David Snowden and Neville Talbot have
used their four-month refurbishment "to
return the hotel not merely to its former
glory, but to something even more glorious".
The four-star, 75-bedroom property reopened
for business on 15 March with a ‘Christmas
in March’ event at which guests who had
their bookings cancelled were invited for a
complimentary dinner and overnight stay.
The attitude of Snowden and Talbot is
typical of many hoteliers throughout the
Lake District who want to assure visitors
that the region is almost 100% open for
business again.
In the weeks following the flooding, hotels
and guesthouses throughout Cumbria received
huge numbers of cancellations as a result of
the widespread TV coverage showing flooded
properties, closed roads and collapsed
bridges - many of which were not directly
affected by the flooding.
Source: 19 March 2010
CatererSearch.com
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Consumer Trends
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People Seek
Diversity from UK Short Breaks
A recent online
survey of 1000 UK short break holiday makers
showed that people look for a range of
different experiences and activities when on
a short break in the UK.
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How
often do you go on
a short break in
the UK each year?
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What type of UK short breaks
have you undertaken in the last 2
years?

* Visiting
Friends and Relatives |
What do you consider to be the most
important consideration when choosing a
short break in the UK?

Survey details: 1000 UK short
break holidaymakers sourced from an online
panel
Source: March 2010
QA Research 'Perceptions of the NorthWest and its attack brands'
Attack
Brands of the North West - Lake District
proves it can perform
Perceptions
research of the Northwest and its tourism
attack brands has revealed the Lake District
is delivering visitors short break
considerations.
In 2005 when
the research was first run 34% of those
surveyed said they had visited the
Lake District for a short break of the past
5 years. This figure has increased by 47%,
to 50%, in 2009 when a similar
representative group of 1000 people where
asked in the online survey.
The Lake
District has performed consistently well in
perceptions of how the North West tourism
brands provide visitors with what they want.
The Lake District scored the highest in 10
of the 15 considerations for UK short
breaks.

The top five
perceptions that UK short break holiday
makers associate with the Lake District have
all increased since 2005. 'Being pampered at
a luxury hotel or spa' has increased the
most by 53% during the 2005 to 2009 period.
How perceptions of
the Lake District have changed since 2005
(Top five perceptions that
people associate with the Lake District)

Survey details: 1000 UK short
break holidaymakers sourced from an online
panel
Source: 2009
QA Research and 2005
MORI Perceptions research of the North
West
Holiday attitudes and the Impact of the
Recession
48% of adults
now see holidays as a 'luxury', a rise of 10
percentage points from the 38% recorded
prior to the recession in 2007. Less than a
fifth of adults see holidays as a 'necessary
spend' or a 'right'. Travel is still a high
priority but is seen as an indulgence in
times of economic difficulties.
Respondents
were also asked how they would react if it
become more expensive to travel:

While consumers have become accustomed to
small indulgences, 'Staycations', Mintel
predicts that they'll start occasionally
breaking free form the 'tyranny of value' in
2010. Escapism will resonate both in and
outside the home as those consumers who feel
more economically secure splurge on big
purchases. For the travel industry,
'affordable luxury', 'luxury you deserve',
'quality of trip' vs 'quantity of trips' and
liberation from the daily grind of anxiety
will be powerful messages.
Source: Jan 2010
Mintel 'Holidays - Attitudes and the
Impact of Recession'
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Market Trends
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Global tourism will increase
albeit slowly by 2011
According to the World Travel &
Tourism Council (WTTC) moderate
growth will be recorded by the
travel industry in 2011 although
developed economies will improve
steadily.
WTTC predicts that spending in real
terms will grow by 1%, while
business travel spending will
decline by 2%. Furthermore, real GDP
growth for the industry is expected
to reach 0.5% in 2010 with an
improved 3.2% growth earmarked for
2011.
Over the long term, the travel
industry is forecast to increase by
4.4% per year over 2010-2020.
Emerging economies are expected to
be the main drivers of growth. China
will lead the way, according to WTTC,
with 95 million outbound visitors by
2020, as well as enjoying a strong
domestic travel market.
Source: Mar 2010
TravelMole.com
Full speed ahead
Cruising remained buoyant during
the impact of the global financial
crisis with increasing demand
outpacing other segments such as air
transportation.
More than 16 new ship launches are
scheduled for 2010 and will
contribute further to the popularity
of cruise packages.
In addition, a growing European
market illustrated a strong revival
led by countries such as the UK and
Germany with demand in the latter
doubling in 2009.
According to a survey released by
the German Travel Association DRV at
ITB, one million passengers opted
for cruising in 2009, a 13.2%
increase on 2008 thus German cruise
revenues rocketed 14% to reach
EUR1.9 billion.
Source: Mar 2010
TravelMole.com
State of the
Rural North West 2008
Tourist visits to the rural North West
totalled 51.4m, accounting for 24% of all
visits to the
region in 2005 - and over one third of these
visits were to Accessible Significant Rural
LADs.
Tourists to the rural North West are likely
to spend more (£49.90 per person) than their
urban
counterparts (£40.20 per person),
contributing a total of £2.57bn to the rural
economy. Spend
per visitor was by far the highest in Rural
80 LADs, ranging from £55.20 in Accessible
Rural
80 LADs to £86.60 in Remote Rural 80 LADs.
The Lake District is a key strength of the
region in attracting tourists (averaging 22m
visitors per year).
Tourism contributes around £2.6bn to the
rural economy per annum, and tourists to the
rural North West are likely to spend more
than those in urban areas.
Source: Jan 2009
NWDA Rural Intelligence Unit
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Tourism Innovation
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"Idiot-proof" online booking site
unveiled
Independent agency Qwerty Travel has
developed an “idiot-proof” online
booking offshoot. The website,
www.travelwasp.com is claimed to be
a simple “three click to purchase”
site providing dynamically packaged,
all-inclusive holidays.
“We wanted to strip back and
simplify the holiday booking
process. There are lots of sites out
there with lots of different search
options and gizmos, we wanted to
make travelwasp.com totally
idiot-proof as we believe that there
are people out there who are still
apprehensive about buying travel
online. This is a means of appealing
to them.”
Matthew Somers, Managing Director
In the 18 months since Somers bought
the agency from its previous owners
youtravel.com, the business has
grown significantly. In the last
financial year ending October 2009
it made a net profit of £267,000 on
a turnover of more than £13 million.
Somers is confident of boosting this
by at least a further 50% this year.
www.travelwasp.com
Read More > |
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"Virtual tourism" move by Blackpool
An interactive online movie has been
created to encourage more visitors
to Blackpool.
Digital technology allow visitors to
star in their own Blackpool film and
share it online with their friends
and family.
Users can upload their favourite
pictures to The Movie’s microsite
www.blackpoolthemovie.com and
automatically share their virtual
adventure with friends and family
online.
Blackpool: The Movie has been
designed by Lancashire and Blackpool
Tourist Board to encourage potential
holidaymakers to visit the resort
and to maximize internet chatter on
social media sites such as Facebook,
Twitter, MySpace and Youtube.
The trailer provides a tour of
Blackpool’s top attractions
accompanied by a voiceover by the X
Factor’s Peter Dickson, allowing
them to experience their family
snaps transformed into a truly
personal Blackpool trailer.
By entering their family name and
home town, users will see their
personal details become an integral
part of the trailer, appearing on
billboards, posters and lighting up
the sky alongside a pyrotechnic
firework display.
All entries will be entered into a
prize draw and for one family to win
annual passes to Blackpool
attractions.
“Blackpool has made a name for
itself as a destination which uses
leading-edge technology to encourage
tourists to visit Blackpool and
Blackpool: The Movie marks an
exciting venture into the new world
of virtual tourism.”
Mike Wilkinson, Chief Executive of
Lancashire Tourist Board
www.blackpoolthemovie.com
Read More > |
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Cumbria Tourism Research
Latest Tourism Intelligence
Visitor Attractions
We have just finished collecting
information from our visitor attractions for
visitor numbers in 2009. We have compiled a
top 20 list that is available to download
from our website. Please note this only
includes those attractions who a) provide
information and b) allow us to publish their
figures. A full spreadsheet of data going
back to 1990 is also available from our
research request page on the website.
Looking back ten years, 44 attractions
provided data in both 1999 and 2009. These
attractions showed an decrease in visitor
numbers over this period of time of -2.7%.
Over the last 5 years (2005-2009) with a
larger sample size of 72 attractions
providing data in both years, there has been
a 2.0% increase in visitor numbers.
Even more positive is the 6.7% increase in
visitor numbers to the 69 attractions that
gave us figures in both 2008 and 2009.
Between 2007-2008 there was almost no change
in visitor numbers so this is a definite
change in fortunes, and possibly partly a
result of the economic climate which seems
to have increased the appeal of day trips.
2009 Visitor Surveys
Approximately every three years we
commission a fully comprehensive,
county-wide visitor survey to profile our
visitors, find out what they are doing,
where they are going, how much they are
spending and what they think of their
experience. The 2009 survey builds on
previous surveys conducted in 2002 and 2006.
QA Research carried out face-to-face
interviews with 2,684 visitors across the
county. 1,501 interviews were full, and a
further 1,183 were mini surveys, designed to
help inform understanding on visitor types
and flows.
In parallel with this work, an additional
survey specifically targeted overseas
visitors. Dedicated interviewer shifts were
used to target overseas visitors in prime
footfall locations and a self-completion
survey available in English and also
translated into German, French, Spanish,
Chinese and Japanese was distributed by key
tourism partners. 496 of these surveys were
completed.
Main Visitor Survey Key Findings
Maintained loyal and repeat customer base
15%
were brand new visitors, 84% had been before
60%
had visited Cumbria in the last 2 years, 24%
were returning after a break of two years or
more
Elderly, affluent couples dominate but group
sizes on the rise
63%
of visitors are over the age of 45; just 15%
are under 34
49%
of all trips contain just two people
29%
visited with children
Party
sizes continue to increase at 3.3 on
average, up from 3.2 in 2006 and 2.9 in
2002.
Importance of local markets
93%
of visitors were from within the UK; 7% from
overseas
Over
half of all day visitors were from the North
West region, also accounting for 25% of
staying visitors. Yorkshire (15%) and the
North East (10%) were also important origin
regions for staying visitors.
Trip length is stable
38%
of visitors were staying for 1-3 nights, and
62% 4+ nights – the opposite is true for
many other destinations.
Average
length of stay dropped slightly to 5.6
nights, from 6.1 nights in 2006 – not bad
during a recession when many people
shortened breaks to save money.
Accommodation – spend up but satisfaction
down
When
choosing accommodation, visitors were
influenced first by location, then
availability, and then facilities. Price was
slightly more important than in 2006,
perhaps a result of the economic climate.
51%
of visitors booked their accommodation by
phone, and 29% did so online, slightly down
from 31% in 2006.
Average
spend per person per night on accommodation
was £28.06 – up 10% on 2006.
Overall
quality, and value for money ratings for
accommodation have decreased slightly since
2006
Value of staying visitors – more active,
stay longer, spend more
Day
visitor spend per day was £24.07 – up 28% on
2006.
Staying
visitor spend per day (including
accommodation) was £50.85 – 24% up on 2006.
As
well as staying for longer, staying visitors
are more active than day visitors – more
likely to eat out, visit attractions, take a
cruise (presumably because they have more
time).
People
staying in serviced accommodation spend more
per day than other groups – caravan/campers
the least.
Decision-making
Many
visitors having been before, have no need
for specific sources of information.
23%
of visitors used the internet for
information prior to their trip, a decrease
on 33% in 2006.
Use
of brochures almost halved from 13% to 7%
(although more important to overseas, and
first time visitors).
Recommendations
from friends and relatives continues to grow
63%
of day visitors decide to come the week of
their trip. 23% of staying visitors decide
to come within a fortnight of the trip and
two thirds within three months – it’s never
too late to market to these people!
Satisfaction on the wane
When
asked to rate their overall trip experience,
the satisfaction score was 4.5 out of a
possible 5, down from 4.8 in 2006.
Value
for money also dropped from 4.5 to a 4.2
score in 2009. Just 37% said value for money
was very good – down from 63% in 2006.
Customer
service (new for 2009) received an overall
score of 4.4 out of 5. 86% said it was good
or very good.
Overall
ratings for public spaces (new for 2009)
were very positive, with almost half of
visitors awarding the top rating of very
good - and a mean score of 4.5 out of 5.
Suggestions
for improvements were focused around
reducing traffic/improving the transport
infrastructure and public transport links,
cheaper and more car parking, improved
signage and more child/family friendly
activities.
The future looks bright…..
85%
of our visitors said they were likely to
return in the next two years (up from 80% in
2006) – and 64% said they were very likely
to return.
Encouragingly,
66% of first time visitors said they were
likely to return in the next two years.
International Visitor Survey Key Findings
Profile
Cumbria
– the Lake District attracts international
visitors from a broad mix of age bands (e.g.
10% 16-24 years old, 19% 25-34, 22% 35-44,
24% 45-54, 18% 55-64 and 6% 65-74).
The
top five countries of origin were USA (12%
of total), Australia (11%), China (10%),
Germany (9%) and Netherlands (8%).
The
majority of international visitors (81%) are
travelling independently, making all their
own arrangements.
There
is a broad split between first time visitors
from overseas (54%) and those who have
visited Cumbria – the Lake District before
(17% within the last 2 years and 29% over 2
years ago).
Information sources
The
single most used source for information from
home prior to visiting is the internet (63%)
followed by guidebooks (32%) and
recommendations from friends/relatives
(18%).
The
single most used source for information
whilst on holiday in Britain is TICs (41%)
followed by guidebooks (32%) and brochures
(29%).
Satisfaction and likelihood of return
Overall
satisfaction is high (93% very good or
good), with customer service (89%) and
public spaces (87%) also being rated highly.
However,
overall value for money was rated lower (71%
very good or good and 27% satisfactory).
The
majority of visitors (92%) said they were
very likely or likely to recommend Cumbria –
the Lake District to others.
Two
thirds (63%) said if they could they were
very likely or likely to return to Cumbria –
the Lake District.
Full copies of both the 2009 Visitor Survey
and the 2009 International Visitor Survey
are available to download via
www.cumbriatourism.org.
Current Research Projects
We are in the process of finalising the
questionnaire for our biannual telephone
survey. Our researchers, Strategic
Marketing, will speak to 500 tourism
businesses at the end of March/beginning of
April to gauge business performance, factors
affecting business, and emerging trends.
Visitor surveys and economic impact analysis
for the Kendal Mountain Festival 2009 and
Fellsman Steam train journeys are almost
complete.
Annual occupancy reports for both serviced
and self catering accommodation are
underway.
To find out more about these reports or
surveys please contact us.
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